WARTA Twoje Zdrowie

The Client may withdraw from the insurance contract within 30 days from the date of its conclusion specified in the policy or terminate the insurance contract at any time during its term.

Any complaints may be submitted by the policyholder, the insured or the person entitled under the insurance contract to Towarzystwo Ubezpieczeń na Życie "WARTA" S.A.:

• win writing to: skr. pocztowa 1013, 00-950 Warszawa 1;
• electronically, using the form available at www.warta.pl/reklamacje;
• by calling at 502 308 308 (call cost as per the operator's tariff);
• to each unit of TUnŻ “WARTA” S.A. in person – in writing or verbally for the record;

to the Bank:

• in writing – submitted in person to the Bank’s branch during branch office hours, or sent to the following address: Citi Handlowy, Departament Obsługi Reklamacji i Zapytań Klientów, ul. Goleszowska 6, 01-249 Warszawa;
• verbally – by phone or in person for the record during a visit to the Bank’s branch;
• electronically – to the Bank’s email address through Citibank® Online after logging in via the “Contact with the Bank” tab and on the www.citibank.pl website using the complaint.

Upon occurrence of an insured event, the entitled person should submit an application for benefit payment directly to the Insurer. To that end, he or she may complete an online application available at www.warta.pl or a form made available by the advisor at the Bank’s premises or by the Insurer, or downloaded from www.warta.pl.

The entitled person must enclose with the application for benefit payment such documents as the Insurer may specify as necessary to determine the validity and amount of benefit.

In case of a serious illness the application for benefit payment must be accompanied by a written consent for TUnŻ “WARTA” S.A. to request health service providers to disclose details of the insured’s condition and to provide medical records related to the insured’s treatment, as well as to disclose data collected and processed by the National Health Fund, for the purposes and to the extent necessary for the performance of the insurance contract (including for the determination of the causes of the insured event, the right to and the amount of the benefit).