Filing of claims

In the event of the insurance incident, the person entitled files for the insurance payout directly with the Insurer by filling out the form provided by the Relationship Manager or the Insurer in any of the branches or on www.warta.pl.

The date of submitting the insurance claim shall be deemed the day on which the Insurer receives the insurance claim. For more details on making insurance claims and the insurance payout by the Insurer, please see the General Insurance Terms and Conditions or visit www.warta.pl.

How to file a claim:

• by phone, with the CitiPhone consultant, by calling on (+48) 22 692 24 84 or (+48) 22 362 2484 (cost of call according to your operator’s current tariff),
• by mail to the address of the Bank or to Pol-Assistance Sp. z o.o., ul. Domaniewska 34a, 02-672 Warszawa,
• in person at the Bank’s branches.

Documents required to file the claim are specified in the general terms and conditions for insurance, applicable to the given insurance product, which are available at the Bank's branch.

How to file a claim:

• by phone, with the CitiPhone consultant, by calling on (+48) 22 692 24 84 or (+48) 22 362 2484 (cost of call according to your operator’s current tariff),
• Towarzystwo Ubezpieczeń na Życie i Reasekuracji Spółka Akcyjna with registered seat in Warsaw, at ul. Przemysłowa 26, 00–450 Warszawa,
• in person at the Citi Handlowy branches.

Documents required to file the claim are specified in the general terms and conditions for insurance, applicable to the given insurance product, which are available at the Bank's branch.

1. How to file a claim regarding CreditShield insurance:

• by phone, with the CitiPhone consultant, by calling on (+48) 22 692 24 84 or (+48) 22 362 2484 (cost of call according to your operator’s current tariff),
• via mail to the address of the Bank or to Amplico Life Pierwsze Amerykańsko-Polskie Towarzystwo Ubezpieczeń na Życie i Reasekuracji Spółka Akcyjna with registered seat in Warsaw, to the address: ul. Przemysłowa 26, 00–450 Warszawa,
• in person at the Citi Handlowy branches.

2. Regarding the risk of Loss of Employment or accidental death of the Insured if at the time of death the Insured was not entitled to coverage under Loss of Employment and did not receive Insurance Benefit for Loss of Employment:

• by phone, with the CitiPhone consultant, by calling on (+48) 22 692 24 84 or (+48) 22 362 2484 (cost of call according to your operator’s current tariff),
• by mail to the address of the Bank: Bank Handlowy w Warszawie S.A.,Sektor Bankowości DetalicznejBiuro ds. Współpracy z Klientemul. Goleszowska 601-249 Warszawa, or Pol-Assistance Sp. z o.o.,ul. Domaniewska 34a,02-672 Warszawa.
• in person at the Citi Handlowy branches.

Documents required to file the claim are specified in the general terms and conditions for insurance, applicable to the given insurance product, which are available at the Bank's branch.

Notifications of the insurance event may be filed:

• in person at the Head Office of Amplico Life S.A. located at ul. Przemysłowa 26 in Warsaw, or at any authorized representative office of the Insurer in Poland, or to your Relationship Manager at the CitiHandlowy branch,
• via phone, by calling the Telefoniczne Centrum Informacji (Hotline) of MetLife Amplico (telephone no. +48 22 523 50 70) or via Citiphone (telephone no.: to be inserted) in the case of event other than death of the Insured;
• by letter – by sending the completed claim forms together with required supporting documentation to the following address:Amplico Life Pierwsze Amerykańsko-Polskie Towarzystwo Ubezpieczeń na Życie i Reasekuracji S.A., ul. Przemysłowa 26,00-450 Warszawa.

Documents required to file the claim are specified in the general terms and conditions for insurance, applicable to the given insurance product, which are available at the Bank's branch.

How to file a claim:

• in person at the Head Office of Amplico Life S.A. located at ul. Przemysłowa 26 in Warsaw, or at any authorized representative office of the Insurer in Poland, or to your Relationship Manager at the CitiHandlowy branch,
• by mail – by sending the completed claim forms together with required supporting documentation to the following address: Amplico Life Pierwsze Amerykańsko-Polskie Towarzystwo Ubezpieczeń na Życie i Reasekuracji S.A., ul. Przemysłowa 26, 00–450 Warszawa,

Documents required to file the claim are specified in the general terms and conditions for insurance, applicable to the given insurance product, which may be obtained upon request submitted via CitiPhone.

How to file a claim: by phone, by contacting directly the Insurer’s Emergency Center (+48 22 205 5055), follow the instructions given by the Emergency Center operator.

Documents required to file the claim are specified in the general terms and conditions for insurance, applicable to the given insurance product, which may be obtained upon request submitted via CitiPhone.

In the case of an event covered by the insurance coverage, the beneficiary submits an application for the benefit payment directly to the Insurer. To this end, they shall submit a form made available by the employee of the Bank’s Branch or by the Insurer — at any branch or at www.warta.pl.

The date of receipt of the application by the Insurer shall be deemed as the date of submission of the benefit payment application. Detailed rules concerning the submission of the benefit payment claim, as well as benefit payment by the Insurer are indicated in the General Terms and Conditions of the Insurance as well as at www.warta.pl.

How to notify of the insurance event and file the claim: notification and claim request may be filed to the Relationship Manager at the Citi Handlowy branch or sent to AEGON to the following address: AEGON TU na Życie S.A.Centrum Operacyjne (Operations Center)ul. Katowicka 47, 41-500 Chorzów

Documents required to file the claim are specified in the general terms and conditions for insurance, applicable to the given insurance product, which are available at the Bank's branch.

How to report a claim under the WARTA Policy:

CUSTOMER CALL CENTER (CCC)+48 502 308 308 or 801 308 308 (connection charge as per your phone operator’s fees)

• Prepare necessary documents, e.g. your insurance policy No. Insurance name and short description of the incident.
• Call at + 48 502 308 308 or 801 308 308 (connection charge as per your phone operator’s fees) and select “Claim Handling” and then “Report Claim”.
• Share all important information with the consultant.
• If there are some documents missing, submit them via post or using the form on  www.warta.pl

Through Warta website - wwww.warta.pl

• Go to Warta website and select the “Claim Adjustment” section.
• Select claim reporting under the personal policy”.
• Fill out the form following the instructions and submit it.

Once your submission has been registered, Warta representative will get in touch with you to complete the claim adjustment process.