Video Instructions
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Our video instructions are an effective and friendly way to broaden your knowledge about the CitiDirect BE system. The step-by-step recordings present selected topics related to the portal, thus facilitating the use of its individual functions.
Additionally, we invite you to participate in our online training sessions and read the manuals dedicated to system users and the Security Managers.
In this section you will find information about logging in to Citidirect BE, using SafeNet token or MobilePass application. You will also learn, how to reset the token PIN and password, in the case of multi-factor login.
In this panel you can find Issues related to payment initiation and authorization of transfers, as well as creating payment templates or payment flow.
You can find information about generating inquiries and reports. Also a brief introduction to AFRD functionality.
In this section you will find information about using CitiDirect system, the broadcast messages, widgets and the CitiDirect Be Mobile application.
Citi Payment Insights, system where you can find payment status updates in real-time via a visual tracker.