Frequently asked questions

FREQUENTLY ASKED QUESTIONS

Do you need further assistance?

Please contact CitiService

CitiService Relationship Managers are at your disposal Monday to Friday,
8.00 a.m.-5.00 p.m.
– just call them.

CitiService Relationship Managers

The cost of the call depends on your local service provider.

If you have any technical problems with CitiDirect electronic banking system, please contact the CitiDirect HelpDesk line.

CitiDirect HelpDesk
Please send the problem description to the following email address:

All queries related to electronic banking:


We will respond as soon as possible