CitiAlerts

Log on to Citibank Online. If you are not a Citibank Online user yet, please register using your debit/credit/identification card and 4-digit ATM PIN.

To activate the service, please select CitiAlerts from the top menu.

Fill out the registration form. The "Notification Sending" option activates the service. If you uncheck the "Description Display" option, you will see the full descriptions of each individual notification on the next screen. To continue, please click "Notifications".

Check the details and the service options. If they are correct, click "Submit". The service will be activated within two working days following the registration. Please remember that you can change the settings any time.

Yes, you can. CitiAlerts is for both our credit card and personal account customers. If you use both products, you can choose to receive CitiAlerts for each of them.

The monthly CitiAlerts fee is PLN 6 for Standard Package.

Yes, you can. You can receive CitiAlerts for your one or all accounts, e.g. if you have three personal accounts with us and you want to receive your account balance updates, you have to choose one or all of your accounts – you can’t indicate just two of them.

No matter for how many accounts you receive CitiAlerts, you pay only one fee: PLN 6 for Standard Package and PLN 10 for Premium package.

The easiest and fastest way to activate CitiAlerts is via Citibank Online. CitiAlerts can be also activated via CitiPhone or in Citi Handlowy branch.

During the registration process, you choose the time periods in which you will receive SMS updates. The time slots available are 8:00 am – 5:00 pm, 9:00 am – 10:00 pm, 18 pm-09 pm.

Yes, you can choose only way of receiving the notifications.

CitiAlerts fee is charged along with all other banking fees and charges.

Yes, they can. You only need to choose the proper type of notification. The credit card repayment date notification is available in both, Standard and Premium package.

You can resign from CitiAlerts via Citibank Online by selecting “Cancel” in the “CitiAlerts” section. Resignation from the service is free of charge.

You can receive CitiAlerts updates once a day or immediately after each change in your account balance.

The packages vary in terms of the scope of notifications and frequency of sending them. Standard Package includes basic notifications on your accounts. Premium Package you can receive additional notifications, e.g. on your time deposits. Additionally, if you sign up for Premium Package, you can receive notifications immediately after a change in your accounts.

CitiAlerts will be activated within 2 days following the registration.

You can update your contact details any time. The easiest way is to do it via Citibank Online in CitiAlerts section. You can also change your contact details via CitiPhone or in branch.