Early total loan repayment

Dear Client,
Have you made a full early repayment of the consumer loan after 11 September 2019?
If so, please read the following information on commission refunds.

If you repaid your loan in total earlier, the payment will be applied towards the loan within 14 days. Part of the commission rate’s amount for the shortened period of the agreement will be paid into your Citi Handlowy account or account from which the payment was made. For earlier total repayment of your Loan to Card, part of the commission rate’s amount for the shortened period of the agreement will be paid into your credit card account.

In case we are unable to identify the account to return you the amount of the commission rate, we will send you SMS to your phone number provided to the Bank and a message via Citibank® Online. In this case, the return will be made to an account specified by you.

After we inform you that we are unable to identify the account for the return of the commission rate’s amount, please choose from the options below the most convenient way to provide us with the account number to which the return payment will be made.

Log in to Citibank Online (click here)

select “Contact us” in the top menu,
and then “Send a new message”,
mark the subject “Instructions”,
from the list select “Credit Products” -> “Overpayment re-booking”.
Write a message to us quoting the account number to which the commission should be reimbursed and click “Send”.

Print out the form here,

fill in the data, sign the document according to your specimen signature and send it to us to the address:

Citi Handlowy
Bank Handlowy w Warszawie S.A.
Credit Product Management Team
ul. Pstrowskiego 16
10-602 Olsztyn

Call +48 692 2484 (calls paid as per rates offered by your operator).

After verifying your identity, give the Relationship Manager the bank account number that should be credited with a part of the commission.
Should you have any questions, please contact the Bank here.

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