Contact for enterprises and corporations
The following telephone numbers and addresses are not dedicated to small business and Consumer Clients.
If you are a Retail Client, more information can be found HERE
CitiService
Your CitiService Advisors are available Monday through Friday between 8.00 a.m. and 5.00 p.m.
at: +48 (22) 690 19 81
E-mail address: citiservice.polska@citi.com
Assistance services:
CitiService offers support regarding operational matters related to such aspects, as:
CitiService offers support regarding operational matters related to such aspects, as:
- on-going account management (balance, operations on accounts, currency exchange, deposit interest rates, statements);
- providing clarifications and responding to queries and complaints of Corporate Customers;
- providing opinions and bank certificates;
HelpDesk
CitiDirect Technical Support
Advisors are available Monday through Friday
between 8.00 a.m. and 5.00 p.m.
at: +48 (22) 690 19 81
E-mail address: helpdesk.ebs@citi.com
Assistance services:
- By calling the CitiDirect Technical Support, you can obtain quick assistance regarding the use of the CitiDirect electronic banking system.
Corporate Card Services
- Visa Business Cardholders
Advisors are available
Monday through Friday on business days
between 9.00 a.m. and 5.00 p.m.*
at: +48 (22) 692 26 62 or 0 800 120 111
E-mail address: karty.obsluga.klienta@citi.com
*block your card 24/7
- Card Program Administrators
CitiService Advisors are available
Monday through Friday
between 8.00 a.m. and 5.00 p.m.
at: +48 (22) 690 19 81
E-mail address: citiservice.polska@citi.com
Support for clients holding Corporate Business Cards in the following scope:
- cards blocking;
- providing clarifications and responding to queries of Cardholders and Card Program Administrators;
- processing and accepting payment transaction complaints;
- assistance regarding use of the CitiManager electronic banking system;
CitiFx Pulse Currency Platform
Advisors are available Monday through Friday
between 8.00 a.m. and 6.00 p.m.
at: +48 (22) 657 76 49
Assistance services:
- CitiFX Pulse Advisors provide support regarding use of the CitiFX Pulse - Currency Platform system.
Reporting fraudulent transactions outside CitiService business hours
E-mail address: alert.fraud@citi.com
Assistance services:
- reporting fraudulent transactions outside CitiService business hours (i.e. Friday 5:00 p.m. through Monday 8:00 a.m.).